INSTRUCTIONAL NEED

Hospitals reach out to JWA when they are seeking a Lean Transformation and want to improve on different aspects of their patient and staff experience. As an introduction to Lean methodology, JWA teaches different classes onsite to explain Lean principles to our adult learners.

Most of the people employed in the hospital have never been exposed to Lean methodology prior to this. When JWA begins an engagement at a hospital, they will need to teach an on-site introductory course. This will expose the participants to the Lean methodology they will be expected to employ throughout their organization.

Essentially, when JWA first begins work on the client site we are rolling out a new product line onsite. The people that attend JWA’s classes are all staff at the hospital, but their job titles can range from Executives, Directors, Doctors, Nurses and Administrators. Each of these different learners can come from different cultural and educational backgrounds. But, all of these people need to be exposed to the new system that is going to be deployed throughout the hospital.

It is not always the case that people have never been exposed to Lean before. Sometimes hospital systems have internal consultants. In these cases, we are training the trainers on the JWA methodology. Most of the participants in the classes are Nurses, Doctors, Executives at the hospitals, or their internal lean consultants.

LEARNER ANALYSIS

Primary Audience

  • Lean Department Managers who will eventually teach the classes to their staff
  • Administrators in the Lean departments
  • Hospital Executives
  • Department managers
  • Doctors
  • Nurses

General Learner Characteristics

  • All are hospital employees
  • Education: high school diploma – post-secondary education

Entry Characteristics

  • Most are familiar with the daily operations of the hospital

DELIVERY OPTIONS

In-person: The class is entirely taught onsite at the hosting hospital